PRIVACY POLICY

 

Last updated: July 3, 2024

We respect your privacy and are committed to processing your personal data in accordance with this Privacy Policy. Please read this document carefully, as it presents the most important information about how we collect, use, and store your personal data and what rights you have.

When processing your personal data, we comply with the General Data Protection Regulation (“GDPR”), the Law on Legal Protection of Personal Data of the Republic of Lithuania, and other applicable laws governing personal data protection.

The Privacy Policy takes effect immediately after its publication on the website and may be updated periodically without separate notice.

 

  1. Who is responsible for protecting your personal data?

The controller of your personal data is:

UAB “Tilsta”

Legal entity code: 121477326

Registered address: Granito g. 6, LT-02241 Vilnius

Email: info@tilsta.lt

 

  1. What information about you do we collect and how do we use it?
For what purpose do we collect personal data? What exact data do we collect? On what legal basis do we process your data? How long do we store this data?
To review your inquiries, complaints, and requests
  • Name, surname
  • Email address
  • Phone number (optional)
  • Communication history with you (including its content and time of receipt/provision)
  • Your messages and attachments sent to us
  • Any other information or documents you provide
 We have a legitimate interest in responding to your inquiries and/or reviewing your requests or complaints (GDPR Article 6(1)(f)) Ordinary emails with non-binding inquiries are stored for 1 year after the last communication. If a complaint, claim, or other legally relevant document is submitted to the Group or its companies, it is stored for 3 years. Data may be stored longer if necessary to defend against claims, complaints, or lawsuits.
To select a suitable candidate for a job position Detailed information on how we process candidate personal data is provided in the “Job Candidate Privacy Policy” available on our website: https://fegdagrupe.lt/kandidatu-i-darbo-vietas-asmens-duomenu-privatumo-politika
We conduct video surveillance to ensure your and our safety as well as the protection of our property
  • Image of the data subject in recorded material
 We have a legitimate interest in ensuring the safety of our property and individuals (GDPR Article 6(1)(f)) Data is stored for up to 2 months
To manage our social media accounts (e.g., Facebook, LinkedIn)
  • Name, surname
  • Contact details (if you provide them)
  • Your comments under our posts
  • Shares of our posts
  • “Like,” “follow,” and other reaction data (including when you started following or liking our account)
  • Your photo
  • Your messages with attachments
  • Communication history with us (including content and time of receipt/provision)
  • Your reviews and ratings
 Data is processed based on your consent (GDPR Article 6(1)(a)), which you provide before using the specific social network’s services Data is stored for 10 years after your active actions in our social media accounts
To improve the website, ensure its functionality, increase security, and adapt its content and form to user needs – we use and collect cookies when you visit the website. More about cookies is explained in Section 7 “Cookies” of this Privacy Policy.
  • Device IP address
  • Time of visit
  • Location data
  • Time spent on the website
  • Other similar information about your activity on our website
 Cookies are installed on your device with your consent (GDPR Article 6(1)(a)).

Data obtained through cookies is analyzed based on a legitimate interest to optimize the website’s performance (GDPR Article 6(1)(f))

 More about storage periods is explained in Section 7 “Cookies”
To defend our rights and legitimate interests (dispute resolution) – filing and defense of claims and cooperation with law enforcement and regulatory authorities as provided by law
  • All of the above-mentioned information
  • Documents sent to you and their attachments
  • Procedural documents, court rulings, decisions
  • Information on criminal acts and convictions
 We process this data based on our legitimate interest to defend our rights in legal proceedings (GDPR Article 6(1)(f)).

The data is necessary to assert, exercise, or defend legal claims (GDPR Article 9(2)(f)).

 Data is stored while legal proceedings are ongoing and 10 years after the resolution of the dispute in court and/or out of court
  1. To whom do we disclose your data?

Data may be transferred to competent state and/or municipal authorities or law enforcement agencies in cases and under procedures provided by law, as well as to ensure or defend our rights, file or defend legal claims.

We may also transfer your personal data to our partners (external service providers). Data is shared only with trusted third parties and only for the purposes of proper implementation of personal data processing goals. Your personal data, to the extent necessary to perform specific functions or services, may be transferred to:

  • Other companies of the UAB “Fegda group”;
  • Companies providing marketing, business management, and communication services;
  • Debt collection companies to which claims for debts are assigned;
  • Companies providing IT infrastructure maintenance and support services;
  • Companies providing server rental and server maintenance services;
  • Companies providing electronic communications services;
  • Companies providing accounting, auditing, legal, and other services.

When communicating with us via social networks, you should review the data protection conditions and privacy policy applied by the specific social network. All personal data you provide through social networks is managed by the social network operator (e.g., Facebook (Meta), LinkedIn).

 

  1. How do we protect your personal data?

We process your personal data responsibly and securely and take all possible and reasonable measures to protect it from loss, unauthorized use, and alterations. Access to this data is granted only to those individuals who need it to achieve the purposes described in this Privacy Policy. However, please note that no website, online operation, computer system, or wireless connection is completely secure. Therefore, although we commit to making every effort to protect your personal data, we cannot guarantee absolute security of personal data transmitted on our website. By transmitting any information, you assume the risk related to such transmission and should protect your personal data by not disclosing personal information unnecessarily.

 

  1. What are your rights?

Under the GDPR and other laws governing data protection, you have the following rights:

Right Essence
Right of access You have the right to submit a request and receive confirmation whether we process your personal data and, if so, request access to the processed data and related information.
Right to rectification You have the right to request correction of inaccurate or, considering the purposes of processing, completion of incomplete personal data.
Right to erasure (“right to be forgotten”) You have the right to request deletion of information we process if you believe we use this data unlawfully or under other circumstances provided by law:

  • when the data is no longer necessary for the purposes for which it was collected or otherwise processed;
  • when you withdraw consent on which the processing is based and there is no other legal basis for processing;
  • when you object to processing and there are no overriding legitimate grounds, or you object to processing for direct marketing purposes;
  • when data must be erased to comply with legal obligations imposed on the Company.
Right to restriction of processing You have the right to request restriction of processing if:

  • the accuracy of data is contested or processing is objected to;
  • processing is unlawful, but you oppose deletion and instead request restriction;
  • data is required to assert, exercise, or defend legal claims.
Right to object/withdraw consent You have the right to object to the processing of personal data or withdraw previously given consent when processing is based on consent (GDPR Article 6(1)(a)).
Right to data portability You have the right to request transfer of your personal data to another controller if processing is based on consent or contract and carried out by automated means.
Right to lodge a complaint If you believe your personal data is being processed in violation of the GDPR or other laws, you have the right to lodge a complaint with the State Data Protection Inspectorate (see https://vdai.lrv.lt).

 

 

  1. What is the procedure for handling your requests regarding rights?

Upon receiving your request to exercise your rights, we will no later than within 1 (one) month from the date of receipt provide a response and carry out the actions requested, or inform you why we refuse. If necessary, we may extend this period by 2 (two) months, depending on the complexity and number of requests. In such a case, we will notify you of the extension and reasons within 1 (one) month from receiving your request.

Upon receiving your request, we must verify your identity and may request data confirming your identity.

If you wish to exercise your rights or have any questions regarding the exercise of your rights or processing of personal data, please contact us at info@tilsta.lt.

 

  1. Cookies

To provide you with content and functions tailored to your needs, we use cookies. Cookies are small pieces of information automatically created while browsing a website and stored on your computer or other device.

 

  • For what purposes do we use cookies?

We do not use cookie-related information to personally identify you. We use cookies to ensure a more convenient use of the website. Cookies may only be used for the following purposes:

  • to remember your previous visits and save your chosen settings (e.g., language, country, etc.);
  • to ensure smooth and efficient website operation;
  • to ensure the operation of basic website functions;
  • to control the number of website requests and ensure visitor protection;
  • to collect reliable website usage information that allows us to determine whether the site meets user needs and to improve it accordingly.

 

  • What types of cookies may we use?

This website may use:

  • Necessary cookies – enable basic functions ensuring proper site operation (e.g., page navigation and secure access). These are mandatory and do not require your consent, as without them the site cannot function properly;
  • Functional cookies – allow the site to remember information affecting its operation and appearance (e.g., chosen language or region). These require your consent, which you may withdraw at any time;
  • Statistical cookies – collect anonymous information and provide reports that help us understand how visitors use the site. These require your consent, which you may withdraw at any time;
  • Advertising cookies – display personalized content and advertising. These require your consent, which you may withdraw at any time.

 

  • What cookies do we use?
Name Purpose Type Expiry
PHPSESSID Helps the website remember you when moving between pages so your choices during the visit are saved. Ensures smooth, secure, and personalized browsing. Necessary cookie Session (deleted when browser is closed)
_ga_HDMV9K281H Used by Google Analytics to collect data about visited pages, number of visits, time spent on each page. Statistical cookie 1 year
_ga Used by Google Analytics to distinguish unique users by assigning a randomly generated number (client ID). Statistical cookie 1 year
_gcl_au Used by Google AdSense to help us understand whether our ads are effective and how visitors interact with them. Advertising cookie 3 months

 

 

  • How can you manage and delete cookies?

When visiting our website, only necessary cookies are installed on your device. Statistical and functional cookies are installed only with your consent, which you can select in the cookie banner.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check its help menu if you do not know how to change cookie settings. Your device’s operating system may also provide additional cookie controls. If you do not want information collected via cookies, you can use a simple procedure available in most browsers to refuse cookies.

More information about cookies can be found at: https://allaboutcookies.org

 

  1. Changes to this Privacy Policy

We reserve the right to update or change our Privacy Policy at any time, so you should periodically review it on our website. Continued use of the website after we post any changes means you acknowledge them.

 

  1. How can you contact us?

If you have any questions, requests, or complaints regarding the information provided in this Privacy Policy, please contact us by email at info@tilsta.lt.